Convergence

The goal

‍The goal of this CRM ( Customer Relationship Management)  project is to serve as a comprehensive administration tool for managing relationships with scholars, researchers, and contributors. It aims to streamline the submission and review processes, optimize communication, and enhance collaboration between internal teams and external partners, all while supporting the growth and engagement of the journal’s academic community.

Solution

I developed a CRM system designed to centralize scholar and contributor data, manage manuscript submissions and reviews, and facilitate communication between editorial teams and external collaborators. The platform includes tools for streamlining peer review workflows and managing engagement with the journal’s audience. The interface is clean, intuitive, and easy to navigate, ensuring accessibility for both internal teams and external users, while offering customizable options to meet the specific needs of the academic publishing process

Users

The users of this CRM are scholars, researchers, academic editors, peer reviewers, and journal administrators. Each user has unique needs and responsibilities, but they all share a common interest in efficiently managing scholarly content, enhancing collaboration, and improving communication throughout the publishing process. Scholars and contributors focus on tracking submissions and feedback, while editors and reviewers need streamlined workflows for reviewing and approving content.

What Was Done

• Clean and intuitive visual style focused on usability.
• Structured information clearly to make the system efficient.
• Prioritized user experience, making the CRM intuitive.
• Implemented a visual style aligned with the company’s identity.
• Optimized data presentation for better decision-making.